Course Details

Contact Hours: 2.5 NCPD Hours

 

Learning Outcome(s):

After participating in this course, learners will be able to:

  • Recognize disruptive behaviors associated with incivility and bullying.
  • Identify when a conversation has become critical.
  • Describe the steps involved with having a critical conversation.
  • Employ critical communication skills to prevent and manage a critical situation.

 

Author(s):

Laura Dzurec, PhD, RN, PMHCNS-BC, ANEF, FAAN

Cheryl Dellasega, PhD, MNS, CRNP

Matthew S. Howard, MSN, RN, CEN, CPEN, CPN

Patricia Gillen, PhD, RN, RM, FHEA

Jennifer Embree, DNP, RN, NE-BC, CCNS

Joanne Navarroli, MSN, RN, CEN

Cheri Clancy, MSN, RN, NEA-BC, CPXP

Cynthia Clark, PhD, RN, ANEF, FAAN

Monica Kennison, EdD, MSN, RN

Course Curriculum

Welcome!
Important Notice Regarding Lesson Completion and Receiving NCPD Credit/Contact Hours
Bullying in the Workplace Solutions for Nursing Practice Base
Course Test
Evaluation & Certificate Instructions
Evaluation: We value your feedback!