Effective Communication: An Introduction
Effective Communication Intro [Video]
Importance of Effective Communication [Title]
Importance of Effective Communication: Intro [Video]
Importance of Effective Communication: Intro
Medical and Psychological Reasons
Legal Reasons: CMS and DHHS Regulations
1. Resident Assessment
2. Quality of Life
3. Nurse Aide Training Requirements
4. Residents’ Rights
Communication Barriers [Title]
Communication Barriers - Intro [Video]
Communication Barriers - Intro
Barrier #1: Physical and Psychological - [Video]
Barrier #1: Physical and Psychological
How to Identify Physical and Psychological Barriers
Barrier #2: Language [Video]
Barrier #2: Language
How to Identify Language Barriers
Barrier #3: Cultural Issues [Video]
Barrier #3: Cultural Issues
How to Identify Cultural Barriers
Barrier #4: Health Literacy [Video]
Barrier #4: Health Literacy
How to Identify Health Literacy Barriers
Basic Components - [Title]
Basic Components: Overview
Basic Components of Effective Communication - [Video]
Basic Components of Effective Communication
Effective Communication is Brief - [Video]
Effective Communication is Brief
Effective Communication is Clear - [Video]
Effective Communication is Clear
Effective Communication is Complete - [Video]
Effective Communication is Complete, Pt. 1
Effective Communication is Complete, Pt. 2
Effective Communication is Timely - [Video]
Effective Communication is Timely
Effective Communication is Goal-Oriented - [Video]
Effective Communication is Goal-Oriented
The Communication Process [Title]
The Communication Process: Intro - [Video]
The Communication Process: Intro
Sending Information - [Video]
Sending Information
Receiving Information - [Video]
Receiving Information
Confirmation - [Video]
Confirmation
Confirmation, Pt. 2
Four Communication Techniques - [Title]
Four Communication Techniques: Overview - [Video]
Technique #1: Active Listening - [Video]
Technique #2: Open-Ended Questions - [Video]
Technique #3: Allowing for Time - [Video]
Technique #4: Body Language - [Video]
Course Summary
QUIZ: Communication Training
References
Course Evaluation Instructions
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