SYFY: Dealing With Disruptive Patients and Families
Helps nurses assess disruptive patients and families, determine behavioral or medical causes, and apply patient-centric communication strategies. Course Expires: 03/01/29.
Course Details
Contact Hours: 1.0 NCPD Hours
Learning Outcome(s):
After participating in this course, learners will be able to:
- Recognize and respond to the causes of disruptive behavior in patients and families.
- Practice techniques to reduce the incidence of disruptions interfering with the delivery of care.
- Recognize the patient/family who is in need of assistance with achieving and maintaining self-control of behavior.
- Determine the difference between willful disruptions or disruptions due to a mental illness or medical condition.
- Engage in patient centric communication.
Author(s):
India Owens, MSN, RN, CEN, NE-BC, FAEN
India Owens, MSN, RN, CEN, NE-BC, FAEN, is an experienced nursing leader with over 40 years as an RN. She is board certified nurse executive (NE-BC) and holds a master's degree in Nursing Leadership with focus in Public Policy/Law. Owens has taught nursing leadership to post-graduate students at the University level and has served as a mentor and coach to other nurses. A member of the Emergency Nurses Association, Owens chaired the development committee for the ENA's Lantern Award and contributed to developing standard metrics for measuring ED performance. Owens served on the Indiana State Board of Nursing from 2015-2019 and operates India T. Owens Consulting.
Course Curriculum
Welcome!
Important Notice Regarding Lesson Completion and Receiving NCPD Credit/Contact Hours
Dealing With Disruptive Patients and Families
Course Test
Evaluation & Certificate Instructions
Evaluation: We value your feedback!
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