Patient Satisfaction
This course will explore the nurse manager's role in patient satisfaction and address meeting administrative expectations, getting staff on board with initiatives, and excelling in patient satisfaction. Course Expires: 06/23/29.
Course Details
Contact Hours: 3.50 NCPD Hours
Learning Outcome(s):
After participating in this course, learners will be able to:
- Recognize patient satisfaction's relationship to risk management and quality of care.
- Identify connection between employee satisfaction and patient satisfaction.
- Communicate the impact access to care has on patient satisfaction.
- Identify tips to smooth access to care.
- List factors influencing patient's perceptions of care.
- Understand areas to focus on to improve patient satisfaction.
Author(s):
Renee Simone, MSW, BSN, LICSW, LADC I, RN
Ann Marie T. Brooks, PhD, MBA, RN, FAAN, FNAP, FACHE
India Owens, MSN, RN, CEN, NE-BC, FAEN
Course Curriculum
Welcome!
Important Notice Regarding Lesson Completion and Receiving NCPD Credit/Contact Hours
Patient Satisfaction
Course Test
Evaluation & Certificate Instructions
Evaluation: We value your feedback!
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