Workforce Management

Contact Hours: 2.50 NCPD Hours

Learning Outcome(s):

After participating in this course, learners will be able to:

• Identify recruitment approaches that improve candidate quality and organizational fit.
• Apply workforce planning concepts to anticipate staffing needs and align recruitment strategies with organizational priorities.
• Apply core performance management principles to support staff accountability and professional growth.
• Use structured goal-setting approaches to clarify expectations and measure progress.
• Identify appropriate corrective action approaches when performance issues arise.
• Define onboarding and explain its importance in supporting employee engagement and retention.
• Differentiate onboarding from socialization in the employee transition process.
• Identify key components of an effective onboarding process, including planning, role clarity, and early engagement strategies.
• Explain the nurse leader's role in supporting staff development and competency.
• Identify factors that influence staff satisfaction and retention, including organizational culture and workplace environment.
• Recognize leadership practices that support equitable workforce management, including fair scheduling and development opportunities.
• Describe strategies leaders can use to strengthen staff engagement and retention.
• Recognize leadership behaviors that build trust and strengthen working relationships.
• Apply practical approaches for addressing workplace conflict early and effectively.

Author(s):

Rose Constantino, PhD, JD, MN, BSN, FAAN, FACFE

India Owens, MSN, RN, CEN, NE-BC, FAEN

Michelle Boyce, MSN, RN, ACNS-BC, CEN

Kathy Summers Auberry, DNP, RN, CDDN

Robert L. Dent, DNP, MBA, RN, NEA-BC, CENP, FACHE